Customer Service Coordinator

• Workflow Management
• Customer Service
• Healthcare Industry

Since its inception in 2007, this family-run business has evolved into a respected name in the healthcare and medical industry. Their small but dedicated team are committed to assisting clients with a wide range of services, including equipment repairs, preventive maintenance, safety testing, installation, and setup.
If you are experienced in working with diverse clientele, including hospitals, general practices, surgical centers, aged care facilities, veterinary clinics, rehabilitation centers, physiotherapy clinics, and individuals, this role might be for you.

Responsibilities for this role include:

• Frontline contact for clients with queries and scheduling appointments
• Responding to emails for repair and service
• Workflow management - scheduling the technicians in the field for each job
• Overseeing job progress and status updates
• Actively calling clients if there is any delays
• Database Management

To be successful in this role, you will have:

• Minimum of 2 years experience in customer service, preferably working in/with healthcare services
• Strong phone etiquette and customer relationship skills, along with a clear and concise communication style
• Experience with workflow management (scheduling technicians)
• Geographical knowledge of wider Auckland area (high regarded)
• Responsiveness and adaptability
• Patience under pressure
• Proficient computer skills using systems such as Microsoft Suite and Aroflow (or equivalent)

Things to note:

• Role is based in Wiri, Auckland
• Office based role only. no hybrid or remote available
• Hours: 8am - 430pm Monday - Friday
• NZ Drivers License required (restricted minimum)
• Weekly pay

THIS ROLE IS NOT AVAILABLE TO OVERSEAS APPLICANTS.
You must have work rights already secured with no conditions to be considered.

About Us:
We are an award-winning Consultancy based in Warkworth, 100% Kiwi owned. Established in 2008, we offer Recruitment, HR, and Visa services to both National and International clients, emphasizing collaboration and shared values.

Applicants for this position should have NZ residency or a valid NZ work visa.