Customer Service Representative

As a Customer Service / Trade Sales Representative at CARTERS Albany, you'll provide excellent service to our Building Trade Customers and play a vital role in supporting our Account Managers. This position requires a versatile person who embraces challenges with a "no task too big or too small" mindset.

• Direct engagement face to face, over the phone and via email with our customers
• Identify and recommend suitable products, process orders, handle sales documentation.
• Merchandise stock and maintain levels within the showroom.
• Coordinate with various departments to arrange prompt and efficient delivery to our customers.
• Maintain cleanliness and uphold safety standards through general store housekeeping.

About you
You will be the perfect fit for this role if you are committed to delivering exceptional customer service and have the following skills and qualities.

• Someone who values teamwork and approaches tasks with a positive mindset.
• Show natural people skills, good at gaining trust and connecting with our valued customers.
• Capable in navigating computer systems with a firm grasp of technology.
• Exceptional communicator, adept at interacting across all organisational levels.
• Proven experience in a customer service and/or retail sales environment
• Building industry knowledge is a plus.

Advantages of Advancing Your Career with Carters

• Stability and a focus on work life balance, this role offers permanent full-time employment with Sundays off
• Attractive compensation package
• 7.5% benefits package designed to support your health and financial security. This includes fully covered Southern Cross Health Insurance, participation in our Superannuation Savings Scheme, Life and Disability Insurance coverage, and contributions to Kiwisaver.
• Company buying privileges across all CARTERS stores.
• Opportunities for training, growth, and advancement.

Apply now to join the CARTERS team!

Please be advised that this position is exclusively open to candidates possessing valid working entitlements in New Zealand (citizens, permanent residents, or those holding valid work visas).

Applicants for this position should have NZ residency or a valid NZ work visa.