Customer Service Manager - 3PL

Join a thriving team as a Customer Service Manager (3PL) with our client based in Wiri

We're seeking a dedicated Customer Service Manager to oversee our client's 3PL operations. As part of our senior management team, you'll lead a team of service representatives, ensuring exceptional client experiences, resolving issues efficiently, and optimizing processes. Your role involves:

Key Responsibilities:

• Team Leadership: Mentor and guide your team to success, fostering a collaborative environment.
• Customer Relationship Management: Build strong client relationships and manage inquiries effectively.
• New Customer Implementation: Lead seamless onboarding of new clients, collaborating with various teams.
• Systems Management: Utilize our operating system proficiently and provide training to team members.
• Invoicing: Ensure accurate and timely invoicing for all clients.
• Process Optimization: Identify and implement improvements to enhance efficiency.
• Cross-functional Collaboration: Work closely with other departments to ensure smooth operations.
• Performance Monitoring: Develop and maintain KPIs to measure service effectiveness.
• Compliance and Quality Assurance: Ensure adherence to regulations and maintain service quality.
• Claims Handling: Document and investigate client claims promptly and thoroughly.

Qualifications:

• Proven experience in customer service within the 3PL industry.
• Strong leadership and communication skills.
• Analytical mindset and proficiency in relevant software.
• Adaptability to change and willingness to learn new systems.

Join us today and play a pivotal role in ensuring client satisfaction and organizational success!