Trade Me Site Announcements

Payment delays over Easter weekend

Tue, 30 Mar 2021 09:00:00 +1200

Due to the upcoming Easter weekend, there’ll be a delay in processing payments to your Trade Me account made by phone or internet banking.

If you pay by these methods, payments made after 10:00 pm on Thursday 1 April will not be processed until Wednesday 7 April.

If you top up by credit or debit card, your payment will be processed instantly.

Have a safe and fun weekend!

Top up your account here

COVID-19 update: Trading at each alert level

Sun, 14 Feb 2021 08:30:00 +1200

Following the Government’s announcement that we’re moving alert levels, from Monday 15 February there are some things you need to know about trading safely onsite.

The safety of our members is our top priority. All members must follow the Government’s guidelines and our COVID-19 safe trading guidelines. Please be patient and kind to your fellow Kiwis.

Trading at alert level 2

Marketplace
•You can buy and sell items as normal.
•Trades should be contactless where possible.
•We recommend using contactless payment options like Ping, bank transfer or Afterpay.
•We also recommend using our ’Book a courier’ service for contactless delivery.

Motors
•You can buy and sell vehicles as normal.

Property
•Open homes, rental viewings and auctions of less than 100 people can take place.

Trading changes for alert level 3

•Trades must be contactless.
•Payment must be made via Ping, bank transfer or Afterpay only – cash is not permitted.
•We recommend using our ‘Book a courier’ service to send items. If your item cannot be sent via courier, you must follow our COVID-19 safe trading guidelines and maintain a 2-metre distance from the buyer/seller at all times.

Property
•Real estate agents and valuers can enter a vendor’s home to complete an appraisal.
•Open homes are not allowed, however, 3D tours and video viewings are now available on Trade Me Property listings.
•You can arrange a private viewing. Please talk to the agent or landlord to arrange an appointment and make sure you’re following the Government’s guidance.

Take care, stay safe and let us know if we can help with anything.

Payment delays over Waitangi Day

Wed, 03 Feb 2021 11:00:00 +1200

Due to the upcoming Waitangi Day holiday, there’ll be a delay in processing payments to your Trade Me account made by phone or internet banking.

If you pay by these methods, payments made after 10:00 pm on Friday 5 February will not be processed until Wednesday 10 February.

If you top up by credit or debit card, your payment will be processed instantly.

Have a safe holiday!

Top up your account here

Price change for Trade Me Jobs

Wed, 20 Jan 2021 10:30:00 +1200

We’ve made some changes to our casual job listing types.

We want to make it easier to list job vacancies onsite which is why we have simplified our casual job listing process.

From 20 January 2021, we're launching three new listing types. The new listing types are Featured - $299 + GST ($343.85 incl. GST), Standard - $199 + GST ($228.85 incl. GST) and Basic - $99 + GST ($113.85 incl. GST). To learn more about each listing type and its benefits, please visit our pricing page.

Some customers may have already seen this new pricing during our testing phase.

If you have any questions about these changes, please contact us.

Book a courier – Aramex rates adjustment

Mon, 18 Jan 2021 13:30:00 +1200

Aramex have let us know they'll be adjusting their rates for packages booked through our 'Book a courier' service.

The rate change will be effective from 1 February for all new bookings, but you'll start to notice the calculator prices will change next week to make sure estimated prices are still correct once the change comes in.

The rate adjustments will mean an increase for some bookings and decrease for others. Post bags won’t see an increase of more than $0.41, while boxes won’t have an increase of more than $1.60.

Payment delays over the New Year holiday

Tue, 29 Dec 2020 09:00:00 +1200

Due to the upcoming New Year holiday, there’ll be a delay in processing payments to your Trade Me account made by phone or internet banking.

If you pay by these methods, payments made after 10:00 pm on Thursday 31 December will not be processed until Tuesday 5 January.

If you top up by credit or debit card, your payment will be processed instantly.

Have a happy and safe New Year!

Top up your account here

Payment delays over the Christmas holiday

Tue, 22 Dec 2020 09:00:00 +1200

Due to the upcoming Christmas holiday, there’ll be a delay in processing payments to your Trade Me account made by phone or internet banking.

If you pay by these methods, payments made after 10:00 pm on Thursday 24 December will not be processed until Tuesday 29 December.

If you top up by credit or debit card, your payment will be processed instantly.

Have a very Merry Christmas!

Top up your account here

We’ve updated our privacy policy

Fri, 18 Dec 2020 09:00:00 +1200

As we announced on 4 December, today we made a small change to our privacy policy.

For more information on the change, see our previous announcement or check out our updated privacy policy.

Issues with some of our sites - Resolved

Thu, 10 Dec 2020 00:00:00 +1200

Update
Everything is back up and running.

Again we're sorry for any inconvenience this caused you.

*****

Unfortunately we're experiencing issues so you may not be able to do everything you normally do.

This is impacting our sites - including Holiday Houses, Viewing Tracker and Find Someone. It also means you might have trouble logging in to Trade Me on the desktop site, and our Help centre.

We're sorry for any inconvenience.

Job Profiles- a small change to our privacy policy

Fri, 04 Dec 2020 09:30:00 +1200

From 18 December, we’re making a small change to our privacy policy.

If you're opted out under our privacy option, your Job Profile can be seen by trusted recruiters if you want it to be, by choosing to have a viewable or limited profile.

We don’t want our members on the job-hunt to have to opt-in to everything covered by our privacy option just to make their Job Profile visible to trusted recruiters.

Having a Job Profile is optional and members can still switch their profile to viewable, limited, hidden, or they can deactivate it at any time.

You can view or change the privacy settings on your Job Profile here.

Help Kiwis in need this Christmas

Tue, 01 Dec 2020 11:00:00 +1200

Today we’re re-launching our Kindness Store just in time for Christmas. This year, we’re teaming New Zealand up with Women’s Refuge, Age Concern and Foster Hope to help make the season a little brighter for some deserving Kiwis.

We’ve filled the Trade Me Kindness Store with things these great charities need right now to offer support to their communities. All you need to do is purchase one (or more) of the items listed. Select, pay, and we’ll get it to your chosen charity for you.

Check it out, and get involved.

Small changes to Afterpay

Mon, 16 Nov 2020 15:30:00 +1200

This is just an update on a couple of minor changes to Afterpay.

• Afterpay can now be added as a payment option on listings up to $2,000 in value, shipping included.

• From Monday 23 November, we’re also slightly adjusting the way we process payments from a seller’s ‘Pay Now & Afterpay’ account balance to their bank accounts. Previously these were processed in the morning, but from next week these will be transferred to members in the afternoon.

Changes to property promotional fees

Thu, 12 Nov 2020 17:00:00 +1200

On 12 November 2020 we’re making some changes to the promotional fees in the 'Commercial for lease' and 'Residential for sale' property categories.

See the new prices below (incl GST).

Feature Combo: $199

View current fees

Issues with Motorweb

Fri, 30 Oct 2020 14:30:00 +1200

Update: 6:30am

We've fixed this issue - Motorweb is all back up and running as normal. We apologise for any inconvenience this may have caused.

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Unfortunately we're having some issues with Motorweb which means members are currently unable to create a Background Check or use our car valuation tool.

We're working on the problem and hope to have it sorted soon.

We will update this site announcement when it's back up and running.

Payment delays over Labour Day weekend

Wed, 21 Oct 2020 13:00:00 +1200

Due to the upcoming Labour Day holiday, there’ll be a delay in processing payments to your Trade Me account made by phone or internet banking.

If you pay by these methods, payments made after 10:00 pm on Friday 23 October will not be processed until Wednesday 28 October.

If you top up by credit or debit card, your payment will be processed instantly.

Have a safe and fun weekend!

Top up your account here