Becoming a professional seller

If you've got something to sell, we want to help you get it in front of the right buyers at the click of a button. We're here to help make that happen quickly and easily, so you can focus on what matters most.

Getting started

To get selling, you'll need to have a business membership – either by registering a new one, or switching your existing personal membership to 'In-trade'.

We recommend creating a brand-new business account. That way, you can choose a new username that reflects the identity of your business and brand.

Learn more about registering a business membership.

As a Trade Me member, it’s important to familiarise yourself with our Code of Conduct. Sticking to this will help make sure your trades go smoothly, and help you maintain a good feedback rating.

Trade Me Profile

Think of your profile as your virtual storefront. Make sure it looks professional and friendly. Use a good profile picture, and include some information about yourself and your business. First impressions count!

Learn how to update your Trade Me Profile.

In-trade disclosure

What it means

If you're making, buying or obtaining goods with the intention of selling them, you’re likely in-trade.

If you're in-trade, you must disclose this to buyers – so they know they’re protected under consumer law. If you don’t, the Commerce Commission can fine you. See their guidelines for more info.

We show buyers that business memberships are in-trade with an ‘In-trade’ label on your listings and profile.

Obligations

In-trade sellers have obligations under consumer law:

• Consumer Guarantees Act.

• Fair Trading Act.

This legislation covers stuff like the right to return an item if it’s not as described, and the right to a refund or replacement if it’s defective.

Fees & billing options

By default, all Trade Me accounts are pre-paid, and is used to pay for fees for our services. Trade Me account credit can’t be used to pay for items you’ve purchased.

If you’re a large retailer or an experienced international marketplace seller, please get in touch with us to discuss what your pricing options may be.

Fees

Its free to start a basic listing!

• Success fees: A percentage of the total sale value – when we’ve helped you make a sale. No sale, no fee.

• Payment fees: Automatically deducted from the buyer’s payment (Ping & Afterpay).

• Optional extras: Add extras to promote your listing and boost its relevance in search results.

• High volume listing (HVL) fees: Charged for each new listing created once you’ve used your listing allowance.

For a full rundown of fees, visit our visit our Marketplace fees page.

Topping up

To start new listings, your Trade Me account balance needs be $0.00 or higher. You can choose to top up manually, or enable Autobiller for automatic top-ups with a credit or debit card.

Our Customer Experience team

If you need help with selling, our team of friendly Wellington-based experts are here to help.

How we can help:

• Help Centre: Our comprehensive knowledge base, where you can find hundreds of answers to hundreds of questions.

• Community: Where Trade Me members can share advice and expertise with one another.

• Contact Us: Not sure where to start? Let us know what you need help with, and we’ll show you the most relevant Help article. If you still have questions, you can ‘Get in touch’ from most Help articles.

Urgent support

For help with time-sensitive stuff, we have real people available on live chat seven days a week. You can chat with us from our Contact Us page, and from some Help articles.

Learn more about Contacting our Customer Experience team.