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Keep eye out for survey scams and don't take part in them

Beware of survey scams they can contain malware or may ask for your credit card details. Don't take part, delete it!

12 March 2021

Surveys are a valuable source of feedback for companies, and many like to reward their customers for participating in them.

Sadly, surveys can also be a scam.

Recently we’ve been made aware of a scam survey doing the rounds which is ripping off participants.

From what we’ve uncovered, users download malware (malicious software) in conjunction with some legitimate-looking software. Once downloaded, users are redirected to the scam survey website based on their commonly visited websites.

In my case this was Google, then it was Facebook.

Other users have seen it pretend to be Trade Me!

The survey asks some basic questions simply to appear legitimate, then offers the user a 'reward' for free - all they have to do is enter their shipping details and credit card details to pay for the shipping.

Once the scammers have hold of this information there's a lot they can do. They may charge the credit card under the guise of a legitimate company or they may on-sell the credit card details to another cyber-criminal.

Being wary of such scams and knowing not to share your personal details in this manner is the best way to protect yourself from this type of scam.

We recommend that you take the following steps to keep safe online:

  1. Make sure your browser is up-to-date
  2. Make sure your operating system is up-to-date
  3. Make sure you are using up-to-date anti-virus software
  4. Consider using a product such as Open DNS

If you’ve been a victim of this scam you need to take these steps:

  1. If you entered your credit card details, advise your bank and cancel your credit card. If you’ve spotted any unauthorised charges, request a ‘charge-back’ from your bank.
  2. Report it to The Orb
  3. If you’ve entered personal details check out this resource about identify theft, but seriously, call your bank.
  4. Clean up your computer using a reputable product like Malwarebytes, Kaspersky or BitDefender.