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What happens if a parcel goes missing?
What happens if an item goes missing while it's on its way to the buyer?
By Trust and Safety 13 October 2023
Lost goods in the mail - whose responsibility is it to sort?
What should the buyer do?
- Check your purchase details to make sure the correct delivery address was used.
- Check the tracking info to see if a delivery attempt was made. The courier might take the parcel back to the depot if they couldn't deliver it safely.
- If the goods haven't been sent, or the courier hasn't tried to deliver the item, contact the seller.
If the parcel goes missing after it's been delivered
What should the seller do?
1. Contact the courier provider
2. Refund the buyer, or send a replacement
Why is it the seller's responsibility?
What if the buyer is lying?
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