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- An apology from Trade Me
An apology from Trade Me
Yesterday we made a change to Trade Me to allow multiple purchases from a single listing. What’s become clear now is that we didn’t do enough to ensure our members were aware of the changes in advance.
As a result we ended up causing some of you a lot of pain when it came to reconciling purchases with listings. We’ve let you down and we’re sorry.
Over the last day we’ve listened to what you’ve told us and made changes to reduce the pain. These include adding the listing number back into the Sold Items list within My Trade Me, and making it possible to search in Sold Items for both purchase reference numbers and listing numbers to help reconcile those transactions. Finally, we’ve brought on extra Trade Me crew to help.
Enabling multiple purchases from a single listing is something many of our buyers and larger sellers have been requesting for a while, and was a big piece of work. We involved some Top Sellers and worked closely with them to help get ready for the change. A lot of our larger sellers are now reporting a smooth transition to the new purchase reference numbers, which we really think you will find useful. Meanwhile the changes we've put in place today should help address some of the outstanding problems, and we're working around the clock on the others.
Thanks for bearing with us, we really appreciate your patience. If you’re still experiencing problems please contact us.