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- September 2020
Archive for September 2020 announcements
Introducing ‘Make an offer’
From today, we’re trialing a new feature that allows buyers to make an offer for general items.
‘Make an offer’ is a new option that sellers can add to their listing. When turned on, buyers can make the seller an offer, which is valid for 24 hours. The seller can choose to accept or decline the offer.
This trial will be rolled out to about 25% of our sellers, and only on our yellow apps for now. If things go well, we’ll look to release it wider to all casual sellers.
Nielsen measurement
From 12 October, we will be using Nielsen to help us measure the use of and engagement with all our Trade Me sites, apps and services.
Any data we provide to Nielsen is completely anonymised and non-identifiable.
We care about your privacy and we are committed to being transparent about how information is collected and used which is why we are informing you of this change. More...
Book a courier – CourierPost rates adjustment
CourierPost have let us know they'll be adjusting their rates for packages booked through our 'Book a courier' service. The rate change will be effective from 1 October for all new bookings, but you'll start to notice the calculator prices will change from next week to make sure estimated prices are still correct once the change comes in.
The rate adjustments mostly apply to CourierPost bags:
• Very small / DLE bags are increasing from $3.50 to $4.24
• Small bags are increasing from $4.30 to $4.94
• Medium bags are increasing from $5.90 t0 $6.45
• Large bags are increasing from $9.30 to $9.94
• The rural surcharge is increasing from $3.90 to $4.00 More...
Support at Trade Me is now all online, and free
From today, support on Trade Me will be totally online and free.
Phone support hasn't been available since the beginning of alert level 4, and we won’t be turning this back on. This includes our 0900 general number, and our dedicated Top Seller and FindSomeone phone lines.
We’re doing this to focus on our more effective support channels, like email and live chat. Doing this means members will get help from the right person first time, without having to pay for a call. More...
COVID-19 update: Trading at each alert level
Updated: 9.00am, Thursday 8 October
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Following the Government’s announcement that Auckland is moving to alert level 1, from Thursday 8 October all Trade Me services can operate as normal. More...