Support at Trade Me is now all online, and free

Written by The Trade Me team in General at 1:00pm, Tue 8 Sep 2020

From today, support on Trade Me will be totally online and free.

Phone support hasn't been available since the beginning of alert level 4, and we won’t be turning this back on. This includes our 0900 general number, and our dedicated Top Seller and FindSomeone phone lines.

We’re doing this to focus on our more effective support channels, like email and live chat. Doing this means members will get help from the right person first time, without having to pay for a call.

If you’re a business client with Trade Me Property, Jobs, or Motors, you can still call us as normal.

If you need a hand with anything, you can search our Help Centre. If you can’t find what you’re looking for, you can contact our Customer Experience team via the ‘Get in touch with us’ link at the bottom of a Help article.

We’ll also have our team available to help via our live chat service, which you’ll see on our ‘Contact Us’ page, seven days a week. When we’re online, just look for ‘Chat’ at the bottom of your screen.

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