Archive for General announcements

We’ve sold our LifeDirect business

Written by The Trade Me team in General at 4:30pm, Wed 1 Apr 2020

We’ve sold our LifeDirect business to LifeDirect 2020 Limited.

What’s changing?

• From today, LifeDirect will be owned and operated by LifeDirect 2020 Limited.
• The business has been sold as a going concern, and service will continue uninterrupted for existing customers.
• We’ve transferred LifeDirect related customer information to LifeDirect 2020 Limited so they can continue to provide great services.
• We've removed references to LifeDirect from our privacy policy, to reflect the change of ownership.
• Customers won’t need to do anything as a result of this change.

COVID-19 update coming soon

Written by The Trade Me team in General at 4:30pm, Mon 23 Mar 2020

Following the Government’s announcement today that NZ will move to alert level 4 in the next 48 hours, we’re looking at how this impacts our services.

We are working through this as quickly as possible and will have an update for you shortly. Thank you for your patience.

Issue with uploading photos - resolved

Written by The Trade Me team in General at 7:30pm, Sat 21 Mar 2020

Unfortunately some members experienced an issue with uploading photos onto their listings today.

We have resolved this issue.

Please accept our apologies for any inconvenience this may have caused you.

Changes to our phone support

Written by The Trade Me team in General at 8:30pm, Thu 19 Mar 2020

As a precaution, our Customer Support staff are now working from home, which means our phone support isn’t available for most members, including Top Sellers. However, if you’re a business client, you can still phone us as normal.

If you need help with anything, you can search our Help Centre. If you can’t find what you’re looking for, please select ‘Get in touch with us’ at the bottom of a Help Centre article to contact our Customer Support team.

Thanks for your understanding – we’ll update you when our phone support becomes available again.

Small change to courier policies

Written by The Trade Me team in General at 3:00pm, Wed 18 Mar 2020

CourierPost and Fastway have updated their policies to help protect their courier drivers and customers following the Covid-19 developments.

Both Fastway and CourierPost drivers will attempt to deliver packages as normal with temporary changes to their delivery process.

For ‘signature required’ deliveries, rather than taking a signature, Fastway couriers will instead take a photo of the item and take a name as proof of delivery. CourierPost couriers will ask for the name of the person taking the parcel. More...

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